Shipping is free if you live in the Greater Montreal. If you live in driving distance to Montreal, we recommend getting in touch with us to set up pickup.
For customers living in Canada, shipping costs 100$CAD flat.
For US customers, shipping rate is 200$CAD flat and add customs duties.
We currently don't ship outside of North America, stay in touch for more information in the future.
We accept returns if the bike is in its original boxing and hasn't been opened and assembled. Shipping fees are at the charge of the customer but pickup from the EzyWheel team is available if you live in the Greater Montreal.
- Any accepted return are subject to a 10% restocking fee.
- For defect and factory damages, please contact us immediately with pictures of the defect to make your warranty work.
- Please use the address in the CONTACT US page for shipping.
Pre Sale Questions
The EzyOne will be available for shipment and pickup in Spring 2021.
Pending no production and transportation delays impacted by COVID-19.
We will update you in advance if we foresee any delay.
To reserve your electric bike, we ask you to pay 50% of the total price before tax.
If you decided to cancel your pre-order, you have 15 days after the pre-order purchase to cancel without fee. After 15 days, we ask for a 2% fee of the pre-order amount for any cancelation.
Most Asked Questions
You don't need a special license or any license at all to ride our electric bikes in North America.
Yes of course! You can ride your electric fat bike, on roads, pavement, dirt roads, bicycle paths... Just stay out of highways! ;)
Our electric bikes are designed to be ridden during winter thanks to their fat tires and electric motors. You will have no problem getting to your destination under a few inches of snow while the other riders would need to take their cars or public commute! Of course, under heavy snow storms, like with cars, it is very difficult to maneuver.
The maximum load weight of the EzyOne is 140kgs and 110kgs for the EzyTwo. Be aware that any damage of the frame or components won't be under the warranty if the load weight has been exceeded.
We don't recommend riding under -25 celsius degrees as the capacity of the battery is affected. However, we are working with our supplier to provide new batteries that could work with extreme temperatures. Stay tuned!